I just got back from LHDN after dutifully submitting my Income Tax form. I was at the Pandan Indah branch, which is located at the MPAJ Building. For the second year running, I was really holding myself from cursing at those incompetent officers of LHDN. Really. You need the patience of a saint whenever you have to deal with these government departments.
Just like last year, the incoming stream of traffic was endless. Well that's good. Citizens are exercising responsibility in submitting their tax returns on time. They must have taken precious time from work to get to LHDN. For many, if not all who submitted their forms in person (or through an agent), the thing they want the most is the acknowledgement from LHDN that their returns have been submitted before the deadline. Otherwise, they would have posted their returns and left it to the mercy of Pos Malaysia to deliver the forms on time (if at all it gets delivered).
In order to submit their forms, tax payers had to park their car somewhere (or had someone waiting in the car) and walk up to the foyer of MPAJ building (through some dingy looking alley) to be greeted by a table or two of clerks who will stamp the forms. Come on...have some added sense of efficiency here. They could have directed traffic up to the foyer and have some kind of drive-thru service. Even MacDonalds and some banks could do that. Pass the returns through the window, get it stamped and off you go. It's so simple. No need to park your vehicles at all. Have a few of such stations along the way and believe me, traffic will move so much faster. Or perhaps, it was a ploy by LHDN and MPAJ (plus their parking operators) to make more money from parking? Hopefully not. If I had to look at sometime positive from this year's experience compared to last year's, at least this year we need not take any number before we wait for our turn to hand in the returns. But really, what kind of people are tax payers paying to do their jobs? Use some brains.
Did I hear someone mention using E-filing? I don't trust it. Not at all. So, blame me for getting myself inconvenienced with the traffic jam and all.
Just like last year, the incoming stream of traffic was endless. Well that's good. Citizens are exercising responsibility in submitting their tax returns on time. They must have taken precious time from work to get to LHDN. For many, if not all who submitted their forms in person (or through an agent), the thing they want the most is the acknowledgement from LHDN that their returns have been submitted before the deadline. Otherwise, they would have posted their returns and left it to the mercy of Pos Malaysia to deliver the forms on time (if at all it gets delivered).
In order to submit their forms, tax payers had to park their car somewhere (or had someone waiting in the car) and walk up to the foyer of MPAJ building (through some dingy looking alley) to be greeted by a table or two of clerks who will stamp the forms. Come on...have some added sense of efficiency here. They could have directed traffic up to the foyer and have some kind of drive-thru service. Even MacDonalds and some banks could do that. Pass the returns through the window, get it stamped and off you go. It's so simple. No need to park your vehicles at all. Have a few of such stations along the way and believe me, traffic will move so much faster. Or perhaps, it was a ploy by LHDN and MPAJ (plus their parking operators) to make more money from parking? Hopefully not. If I had to look at sometime positive from this year's experience compared to last year's, at least this year we need not take any number before we wait for our turn to hand in the returns. But really, what kind of people are tax payers paying to do their jobs? Use some brains.
Did I hear someone mention using E-filing? I don't trust it. Not at all. So, blame me for getting myself inconvenienced with the traffic jam and all.
